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WT-02 — The page wins (tie-breaking card)

Academy · Free worksheet · Track: When the Chatbot Is the Wrong Tool · Pair with lesson WT-02

Never type or paste these into a chat:

Passwords, PINs, or 2FA codes sent to your phone or email
Social Security numbers, bank, debit, or credit card numbers, barcodes, account numbers
Health details — yours or anyone's (symptoms, medications, lab tests, doctor visits)
Kids' names, schools, sports teams, and specific whereabouts
Full street addresses, birthdates, personal phone numbers, or private emails

Use stand-ins: [Landlord], [Teacher], [Kid A], [my street]. The chat writes just as well without real secrets.

🛑 1 — Health. Don't type symptoms, medicines, or test results. Write your questions on paper and bring them to your doctor, nurse, or pharmacist. Emergency: call 911. (This card has no box to fill in, on purpose.)

🛑 2 — Today's price. The chat doesn't know today's price, what's in stock, or this week's sale. Read the shelf tag, the store's own page, or call the store.

🛑 3 — Rules and the law. A letter the chat writes is not legal advice. For a lease, school, airline, or town rule, open the page printed on your paper or call the office. Court, eviction, custody, immigration: stop and call a lawyer or legal aid (in NJ, Legal Services of New Jersey).

🛑 4 — Tax, benefits, and scams. You're responsible for what you file. Don't ask the chat to fill in a tax or benefits form, and never type your SSN or income. Use the agency's own site or the number on a letter you trust. Free tax help exists (IRS VITA sites). If anyone asks for a password, code, gift cards, wire, or crypto, or promises a bot will earn money: stop, hang up or close it, and ask a person you trust.

The Emergency Brake

If this happens	Do this
Chat argues or contradicts your paper	Close the chat tab or click New chat. Do not debate it.
You closed the tab by mistake	Press Ctrl+Shift+T (Mac: Cmd+Shift+T). It comes right back.
The chat got strange or off track	Click New chat (pencil or + icon near top). Start clean.
Shared or library computer	Click initial/picture → Log out / Sign out, then close browser.
Accidentally pasted something private	Oops steps: delete chat (⋯ menu → Delete). Change passwords or call bank if numbers went in.
Stuck after two honest tries	Stop. Book a human. The paper in your hand is the final word.

0. Worked Example (Shown 3 ways: filled, half-filled, blank)

A. Filled in (reference):

The chat claimed:“Most stores give you 30 days to return items.”

My printed receipt says:“Returns within 14 days with receipt.”

Winning answer written down:14 days — from the receipt

Unclear item:Does not specify opened box policy

Action if missing/unclear:Write “not answered — call store at (732) 555-0140”

Your answer will be worded differently. That's normal. Check it has the same parts: chat claim, paper statement, winning answer, and verified phone number.

B. Half-filled (guided practice):

The chat claimed:“Recycling bulk pickup is free every Tuesday.”

Township notice says:“Bulk pickup requires a $15 Town Hall sticker.”

Winning answer written down:$15 sticker required — from town notice

Unclear item:Can mattresses be put out with bulk sticker?

Action if missing/unclear:__________________________________________

1. Your Turn (Blank practice)

Document in my hand (receipt/bill/flyer):

What the chat claimed:

What the real paper/receipt states:

The winning rule (the paper always wins):

Did I ask chat to break the tie?[ NO — never ask chat to break tie ]

If anything was missing or unclear:

Phone number printed on my paper:

2. Success Check

I wrote the official document's answer, not the chatbot's claim. I refused to ask the chatbot to break the tie or explain the contradiction. I located the genuine phone number printed on the paper to call if anything was unanswered.

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